Responsible Gambling
at Papitogel

Papitogel was built on a simple belief: gambling should be a form of entertainment, not a source of financial harm or personal distress. For the vast majority of our members across Kuala Lumpur, Petaling Jaya, Penang, and Johor Bahru, betting on EPL football, Liga Super Malaysia fixtures, or enjoying a few rounds of live Baccarat is exactly that — enjoyable recreation. We want to keep it that way.

We also know that for a small proportion of players, gambling can become problematic. Problem gambling is a recognised condition that can affect people of all backgrounds, income levels, and betting histories. It is not a sign of weakness, and it is not a moral failing. It is a pattern of behaviour that can be addressed — and papitogel is committed to being part of the solution, not part of the problem.

This page explains the tools, policies, and support resources we have in place. We encourage every papitogel member to read it, even if gambling feels completely under control right now. Understanding these resources before you might need them is far better than searching for them in a moment of difficulty.

Every person who registers an account with papitogel is required to complete our KYC (Know Your Customer) verification process before withdrawing funds. This process verifies your date of birth against a government-issued identity document — typically your Malaysian MyKad, passport, or driver's licence.

Accounts where the verified age is below 21 are immediately and permanently suspended. All associated funds are held pending review and will be returned to the source payment method where appropriate, subject to our investigation process.

We also employ ongoing monitoring for behavioural patterns that may suggest an account is being used by a minor — including unusual session times, rapid learning curves across game types, and account sharing indicators. If you are a parent or guardian and believe a minor has accessed papitogel using your details or their own, please contact us immediately at [email protected].

If you are under 21, please leave the Platform now. If you are struggling to stay away from gambling, Talian Kasih 15999 can provide confidential guidance and referrals to appropriate support services in Malaysia.

Self-exclusion is one of the most effective tools available to someone who feels their gambling is becoming problematic. Papitogel's self-exclusion programme allows you to block your own access to the platform for a defined period, giving you the space you need to step back and assess your relationship with gambling.

How to self-exclude: Log in to your papitogel account and navigate to Account Settings → Responsible Gambling → Self-Exclusion. Select your preferred exclusion period — 3 months, 6 months, 1 year, or permanent exclusion. Once confirmed, the exclusion is applied immediately and cannot be reversed during the selected period, regardless of any subsequent requests.

What happens during self-exclusion: You will be unable to log in to your account. All pending bets and active promotions will be cancelled. Any real-money balance will be held securely and returned to you upon expiry of the exclusion period (or immediately upon request for permanent exclusion, subject to verification). You will be removed from our marketing communications list.

If you attempt to create a new account during self-exclusion: Papitogel employs identity matching checks to detect attempts by self-excluded individuals to register a new account. Any such account will be suspended immediately and all associated funds returned.

If you need assistance activating self-exclusion, or if you are in a state where you would prefer not to log in, please contact our support team directly by email at [email protected] with the subject line "Self-Exclusion Request." Our team will act on your request immediately, without requiring you to log in.

Problem gambling rarely affects only the individual. Families, partners, and close friends are often among the first to notice the signs — and among those most significantly impacted by the financial and emotional consequences. If you are concerned about someone close to you, here is how papitogel can help.

Requesting a third-party account restriction: If you have reason to believe a family member is gambling problematically on papitogel, you can contact us at [email protected] with details of your concern. We will handle all communications with the highest level of discretion and, where appropriate and legally permissible, take steps to investigate and apply relevant account restrictions.

Talking to someone who has a gambling problem: Conversations about gambling addiction can be difficult. Approach the topic with empathy rather than judgment. Express concern about the specific impacts you have observed — financial stress, changes in behaviour, time spent gambling — rather than making the person feel attacked. Offer to help them find support rather than demanding they stop immediately.

Looking after yourself: Caring for someone with a gambling problem can be emotionally exhausting. Talian Kasih 15999 offers support not just to the person gambling, but also to family members and friends who are affected by the situation. You are not alone, and seeking help for yourself is a valid and important step.